TAPI is transforming your customer experience with the best digital services in the industry.
Doing business with TAPI is easier than ever with our innovative digital services. Created with your needs in mind, these resources are available to you at tapi.com and on the TAPI Online customer portal:
Enhanced product catalog. Find comprehensive and up-to-date information about our 300 APIs. Search, filter and easily find product details, including regulation and formulation (technology). Order product samples and contact customer service with questions.
Useful information and updates from TAPI. We’ll keep you apprised of company news, new products and technologies, new available files (DMFs and CEPs), inspection updates, and more. Our experts will share their knowledge through articles and case studies.
Easy access from any device. Information presented the way you need it, when you need it. By desktop, laptop, tablet or smartphone – in the office or on the go – we deliver.
Prompt, professional customer support. Exceptional support from TAPI’s experts around the world. Submit a service request to ask a question, learn more about our products, and find out about the wide range of services we offer. Your inquiry will be directed to the TAPI professional who is best suited to address your needs, all as part of the TAPI online customer portal.
"I would like to congratulate TAPI for this great initiative to get the documentation directly on their web site and/or by accessing the customer services so easily."
-- VALEANT CANADA LIMITED
And for TAPI customers, a personal online account. TAPI Online, our state-of-the-art portal, delivers a first-class customer experience.
Coming later this year: several improvements to make your online experience easier, faster and more efficient. Using feedback from our customers, we are creating a new design and more user-friendly features, which include:
- Easy, secure account access. TAPl Online will allow multiple users from the same company to log in individually, but track their organization’s interactions with TAPI as a whole. They’ll be able to view each other’s service requests, order statuses, and all communications with TAPI.
- Detailed order and shipment tracking. Place purchase orders online then track the shipping method, departure and delivery dates.
- Centralized communication and information. The TAPI Online dashboard will save you time by organizing your key account information all in one place. Through the portal, you will be able to communicate with TAPI experts, submit service requests and track their progress. It will be easy to request samples, DMFs, CEPs, and more. You’ll be able to tell at a glance if your requests are in motion, completed, or awaiting your feedback. And, you’ll be notified immediately about important product updates.
- Self-service document library. Get customer-only access to TAPI’s extensive resources. You will save time and keep projects on schedule by downloading documents from the library yourself. You’ll have access to new DMFs, CEPs, site inspections, and more.
- Personalized service from your TAPI team. We partner with you through every step of the process. Request expert assistance through TAPI Online. From your account manager to logistics and R&D, our professionals are available to address your needs when you need it.
Your feedback matters. We are always looking for ways to enhance your customer experience. Your feedback is very important – it helps us improve every aspect of our operations. Share your comments anytime through our Contact Us page and by participating in our surveys online and sent via email. We look forward to learning how we can serve you better.
Easy to use. In-depth information. A seamless customer experience. Everything you need is at your fingertips on tapi.com and TAPI Online.