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Customer Experience

TAPI & you sums up our long-term commitment to you, our customer. Our goal is to provide the best customer experience in the API industry. From development to delivery we take a holistic approach, providing support in every phase of the product lifecycle.

As a TAPI customer, you will benefit from our professionals’ wealth of knowledge and extensive industry experience. We provide you with a dedicated team of professionals that will work with you along the project lifecycle - including a dedicated account manager, customer service representetive, functions form R&D, Supply Chain, MS&T, Regulatory support and so much more... we also offer an online platform through which your teams can manage the API project with us - Submitting service request, having access to more than 5000 regulatory documents for free download and tracking orders (watch our short video).

Here are few details and examples on the experience, services and tools TAPI's customers are intitled to:

  • Personalized attention. You will partner with a dedicated team including an account manager and customer experience experts who are committed to providing you with exceptional service. We strive to answer every question, address every issue, and meet every need promptly to ensure you have an excellent customer experience. From new product sourcing and development to launch readiness and commercial support, our team supports every step of your customer journey.
  • Logistics support. Our supply chain professionals are experts on shipments and deliveries and make every effort to ensure your order stays on track.
  • Scientific support. TAPI’s world-class specialists are available to work with you on advanced R&D, specifications of physical properties (specializing in polymorphic forms and bulk physical properties), and broad analytical expertise in diverse areas such as technical methods, spec approval, and standards and impurities.

 

A first-rate customer experience with industry-leading technical support you can count on. That’s TAPI’s commitment to you.